Swissotel Nankai Osaka - Luxury hotel - FAQ

FAQ


  • Does the hotel offer car parking?
    Yes, parking is available at a rate of JPY 3,000+ for 24 hours of use.
  • How do I get to Swissôtel Nankai Osaka from Kansai International Airport and other Kansai stations?
    The hotel is located above Namba Station, offering direct train access to the airport and other stations. For detailed instructions, please review our transportation guide: https://www.swissotel.com/hotels/nankai-osaka/explore-hotel/
  • Does Swissôtel Nankai Osaka offer rooms for guests with limited mobility?
    Yes, we do offer rooms for guests who need help. For more details, please contact our Reservation Team before booking online.
    Email: osaka.reservation@swissotel.com
  • Does Swissôtel Nankai Osaka offer connecting rooms?
    Yes, connecting rooms are available, although with limited availability. For more details, please contact our Reservation Team before booking online.
    Email: osaka.reservation@swissotel.com
  • Is Swissôtel Nankai Osaka a smoke-free hotel?
    Yes. Guests who smoke are welcome to use the designated smoking area, which is located on 6F.
  • What time is check-in?
    Check-in is any time after 15:00.
  • What time is check-out?
    Check-out is any time before 11:00.
  • Is early check-in available?
    Standard check-in time is no earlier than 15:00. However, early check-in is possible if rooms are available. To increase your chances of early check-in, please book your room the previous night. We offer luggage storage free-of-charge to keep your bags safe if you arrive before your room is available.
  • Is late check-out available?
    Standard check-out time is no later than 11:00. However, late check-out is possible depending on room availability. Please make arrangements with reception if you require a late check-out. Charges of 50% of the price of the room before 18:00 and the full price of the room after 18:00 may apply.
  • What is your Best Available Rate cancellation policy?
    Guests may cancel or amend their reservations free of charge up to 18:00 the day before their scheduled arrival. Those who cancel after 18:00 will be charged for the first night of their intended stay.
    Please be advised that promotions such as Advance Saver and Seasonal Saver are subject to their own Terms and Conditions and therefore may include different cancellation policies. Be sure to check the offer’s Terms and Conditions prior to booking.
  • Which rooms are recently renovated?
    Swissôtel Nankai Osaka has recently renovated many of our rooms, suites and event spaces, including the Swiss Select Room, Swiss Executive Room, Deluxe Suite, Prestige Suite and Imperial Suite. All of these rooms and suites are subject to availability. Below is a complete list of room renovations in previous years.
Year of Renovation
Swiss Select Room 2017
Swiss Executive Room 2016
Deluxe Suite 2016
Prestige Suite 2016
Imperial Suite 2016
Waon Suite 2014
Waraku Suite 2014
Junior Suite 2013/2018
Grand Room 2013
Swiss Advantage Room 2012
Premier Room 2005
  • How much is accommodation tax for my reservation?
    Accommodation tax came into effect in Osaka Prefecture on January 1st, 2017. As a result, all of our guests are required to pay accommodation taxes under the following conditions:

Under JPY 10,000: Tax-free
JPY 10,000 to JPY 14,999: JPY 100 tax fee
JPY 15,000 to JPY 19,999: JPY 200 tax fee
JPY 20,000 and above: JPY 300 tax fee

Please note that the amount depends on the room rate per person per night.

  • Are there any rooms with extra beds available?
    Yes, all of our twin rooms are capable of accommodating an additional bed. If you would like an extra bed, please select “3 adults” when booking your room online. Please note that certain rooms at Swissôtel Nankai Osaka cannot accommodate extra beds due to fire regulations.
  • Is it possible to request an extra bed in a Queen or King Room?
    Yes, some of our larger rooms can accommodate an extra bed. However, an extra bed is not possible in the following rooms:

Classic Queen Room
Classic King Room
Premier King Room
Swiss Advantage Queen Room
Swiss Advantage King Room
Swiss Select Queen Room
Swiss Select King Room

For any other room types, an extra bed is JPY 6,000 per night, unless you choose 3 adults or more when booking your reservation. For Swiss Executive Rooms and above room types, an additional adult per room is JPY 9,000, which includes access to the Club Lounge.

  • What is the maximum number of guests allowed in my room or suite?
    Classic Room Queen & King: 2 adults
    Classic Room Twin: 3 adults
    Premier Room King: 3 adults
    Premier Room Twin: 3 adults
    Swiss Advantage Room Queen: 2 adults
    Swiss Advantage Room King: 3 adults
    Swiss Advantage Room Twin: 3 adults
    Swiss Select Room Queen: 2 adults
    Swiss Select Room King: 2 adults
    Swiss Select Room Twin: 3 adults
    Swiss Executive Room King: 2 adults
    Swiss Executive Room Twin: 3 adults
    Swiss Executive Room Triple: 4 adults
    Grand Room: 4 adults
    Junior Suite King: 4 adults
    WAON Suite: 4 adults
    WARAKU Suite: 5 adults
    Deluxe Suite King: 3 adults
    Deluxe Suite Twin: 3 adults
    Prestige Suite King: 3 adults
    Prestige Suite Twin: 3 adults
    Imperial Suite: 3 adults
  • Does Swissôtel Nankai Osaka offer baby cots?
    Yes, baby cots suitable for infants under the age of 2 and weighing up to 15kg may be booked online free of charge, subject to availability.
  • Is there an extra charge for children?
    No, the extra charge is only if an extra bed is requested. Kids sharing the same bed(s) as their parents stay free. Please inform reception if you have kids in your room upon check-in.

Accessaddress

Swissotel Nankai Osaka ☆☆☆☆☆
5-1-60 Namba Chuo-ku , 542-0076 Osaka
Japan
Tel: +81 6 6646 1111
Fax: +81 6 6648 0331
Email: Osaka@swissotel.com

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