Swissôtel Nankai Osaka - Luxury hotel - Careers & Recruitment

LOCAL OPPORTUNITIES, GLOBAL EXPERIENCES.
At the Swissôtel Nankai Osaka, “putting the accent on our people” is the centrepiece of our talent development philosophy.

COME AS YOU ARE.
We respect individual personalities as much as skill level and experience, and believe that when we offer opportunities with passion and openness, their position at our hotel becomes more than a job – it becomes an inspirational relationship.

With Talent in all four corners of the globe, diversity is at the heart of our DNA. We foster an open and inclusive culture that welcomes all personalities, empowers team members and cultivates individual and collective innovation and performance. Our ambition is to prevent inequalities and discrimination, and give everyone the fair and equitable opportunities they need to grow to attain their full potential. Know more about our Diversity and Inclusion Commitment here, and discover our LGBTQ+ Inclusion mindset here.

The hotel is also committed to providing an environment where our employees are able to express themselves freely, safely and on a confidential basis. Our Accor Integrity Platform provides 24/7 access by an independent external service provider for guaranteed confidentiality and proper alert handling.

WE UNDERSTAND.
Career ownership is one of our biggest values. That’s why we recognise that each individual experiences their own hurdles to pursue a career, all while maintaining family and life balance. We are committed to providing an environment where our team members can flexibly manage their work-life schedules – be it team members engaged in further studies, mothers requiring supervision of their little ones, or sons and daughters caring for their parents. Because when we are flexible and open, we can tap a wider pool of talents to join in on our success.

IT’S NOT A JOB, IT’S A LIFESTYLE.

As part of Accor, the world’s leading Augmented Hospitality group with more than 230,000 hospitality experts, the Swissôtel Nankai Osaka rewards employees a multitude of benefits to live their best life!

• Unforgettable Experiences – Exclusive access to ALL Heartist Program with benefits in 5,300 of our locations in 110 countries worldwide, with exclusive deals in travel, dining, wellness and fitness.
• Explore Limitless Possibilities – Create innovative lifestyle experiences by challenging yourself with opportunities to switch between jobs, brands and career paths worldwide.
• Grow, Learn & Enjoy – Access to Académie Accor, the world’s leading school for lifestyle and hospitality, along with special preferential rates to courses under eCornell, the renowned online learning subsidiary of the Ivy League Cornell University. Acquire new expertise, enjoy lifelong learning and be the best that you can be!
• Be All You Are – Add your own distinct voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race, gender or background – with flexibility to make it work for YOU.
• Work With Purpose – Contribute to create memories that stay, connecting people and cultures, and making the world much smaller every day. Change the world for good, one hotel experience at a time!

Our mission is to provide a safe, attractive and dynamic working environment so you can unleash your talents. Submit your CV or get tailored job recommendations based on your individual interests:

Email: SNO.Careers@swissotel.com

LINE: Careers at Swissôtel (LINE ID: swissotel-careers)

Scan the QR Code below or click here to contact us on LINE.

LATEST OPPORTUNITIES:

GUEST EXPERIENCE COORDINATOR (Full Time)

Your Experiences and Skills Include:

• Minimum 1 year of relevant experience in a similar capacity or hotel reception preferred.
• Excellent reading, writing and oral proficiency in English and Japanese language.
• Ability to speak other languages and basic understanding of local languages is a plus.
• Good working knowledge of MS Excel, Word, & PowerPoint and OPERA an advantage.
• Engaging with communication and customer contact skills.
• Results and service-oriented with an eye for details.
• Multi-tasker, self-starter, independent worker and team player.
• Well-presented and professionally groomed at all times.
• Eligible to work in Japan.

What You Will Be Doing:

• Provide memorable guest service experiences.
• Coordinate with Operations and relevant departments.
• Check workstation setting and cleanliness prior to commencement of operations.
• Ensure all food & beverage are served according to applicable service standards.
• Maintain a high level of service even under pressure.
• Proactively respond to guest concerns and issues.
• Engage in administrative duties as directed by hotel leaders.

How to Apply: Email Shirly.Santiago@swissotel.com

FOOD & BEVERAGE À LA CARTE SERVERS (Full Time and Part Time)

Your Experiences and Skills Include:

• Minimum 1 year of relevant experience in a similar capacity or passionate for learning
• Proficient in both English and Japanese language; ability to speak or basic understanding of local languages an added advantage
• Reliable working knowledge of à la carte service is a plus
• Genuine interest in building rapport and engaging customer contact skills
• Multi-tasking self-starter, while exuding a fun and dynamic personality
• Results and service-oriented team player with an eye for details
• Live within walking distance of the hotel and committed to work beyond midnight
• Eligible to work in Japan

What You Will Be Doing:

• Be part of a dynamic à la carte dinner service team with flexibility to work on various shifts as required
• Create memorable guest service experiences while coordinating with operations and relevant departments
• Check workstation setting and cleanliness prior to the commencement of operations
• Ensure that all food & beverage are served according to the outlet’s service standards
• Thrive under pressure while maintaining an impressive level of service
• Empathetically respond to guest concerns and issues
• Actively attend to duties as directed by hotel leaders

How to Apply: Email Osaka@swissotel.com

DIRECTOR OF INFORMATION TECHNOLOGY