Swissôtel Nankai Osaka - Luxury hotel - Careers & Recruitment

Careers & Recruitment


Marketing Communications Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Responsible for public relations to include maintaining relationships with media outfits, press correspondence, press release creation, media visit and reception, planning interviews and press conferences
  • Responsible for the hotel’s commercial marketing efforts, developing relationships with potential partners for brand and/or product collaborations
  • Responsible for advertising, event planning, management, and execution, as well as promotion planning, management and execution
  • Responsible for the hotel’s traditional marketing efforts inclusive of but not limited to collaterals, outdoor advertising, and overseeing of photo/video shoots

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Degree in Marketing, Communications, Public Relations or related field
  • Native Japanese and business-level English
  • Copywriting skills in both English and Japanese
  • Experience in PR or Marketing Communications
  • Hotel Experience is a plus

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional bending, kneeling, pushing, pulling, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps

 

Digital Marketing Specialist

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Develop, manage and execute the hotel’s e-Commerce strategy in relation to online marketing efforts of the property, including traffic and revenue generation programs via SEO, SEM, affiliate relationships, email, and other online mechanisms.  These programs will cover both acquiring new customers and encouraging repeat visits by existing customers
  • Work on database acquisition and e-mail campaigns, search engine optimization / marketing activities, social media strategy, influencer management and online advertising
  • Manage websites’ CMS (Content Management System), Social Media accounts and other digital-related platforms
  • Stimulate support and development of the online strategy within the hotel
  • Work with agencies wherever relevant for creatives, SEM and SEO campaigns related to online use
  • Work towards development of relevant content for microsite, Brand.com and social media accounts
  • Insights, Performance Tracking and Analytics of online channels and platforms
  • Balance operational, administrative and colleague needs
  • Follow departmental policies and procedures
  • Follow all safety  policies
  • Other duties as assigned

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • One to three years work experience in handling digital campaigns (designing digital media campaigns, social media content calendar creation, coordination and management of digital content or email marketing) is a plus
  • Education completion in Marketing, Digital Marketing and other related fields is a plus
  • Highly proficient in spoken and written Japanese and English
  • Willingness to learn

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  •  Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional bending, kneeling, pushing, pulling, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps

 

International Sales Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Responsible for acquiring international business
  • To consistently offer professional, friendly and engaging service, understanding the expectations of the international guests
  • To ensure prompt ad courteous service is extended to customers
  • Reports to Director of Sales-MICE in achieving of sales objectives on a monthly, quarterly and yearly basis for the International Market
  • To solicit groups and banquet business through action plan preparation and execution
  • To quote and negotiate prices with assigned clients, confirming by written contracts and payments
  • To maintain accounts, contact, activity and business details within the appropriate software applications
  • To work closely with Conference Services and operation teams to ensure all details of the contract were delivered satisfactory
  • To follow departmental policies and procedures
  • To follow all fire & safety policies
  • Other duties as assigned

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

  • Professional/ business level of English communication skills required. Chinese speaking is a plus.
  • Japanese intermediate speaking / reading / writing – with internal operation colleagues.
  • 2 Years in similar role in international hotel chain
  • University graduate
  • Substantial knowledge/ exposure in Guest Rooms, Banqueting and its operations – training and guidance will be provided for selected candidate
  • Computer literate in Microsoft Window applications and hotel related software (i.e. Opera, BVManager) – training will be provided for selected candidate.
  • Strong interpersonal and problem solving abilities with guidance from Director of Sales – MICE
  • Highly independent with minimum supervision
  • High self-discipline and good time management in daily role
  • Able to recognize guest needs, and coordinate with team in meeting guest’s expectations.
  • Have sense of urgency for business and push for sales
  • Good team working skills and able to work effectively and contribute in a team
  • Less experience candidate may be considered for Assistant Manager Position.
  • Overseas business travel may be required occasionally.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional bending, kneeling, pushing, pulling, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps

 

Sales Manager – Banquet & Corporate Sales

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To ensure prompt and courteous service is extended to both internal and external customers
  • To ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
  • Reports to Director of Sales – Banquet / Corporate Sales, to solicit banquet and corporate business through action plan preparation and execution.
  • To quote and negotiate prices with assigned clients, confirming by written contracts
  • To maintain accounts, contact, activity and business details within the appropriate software applications
  • To work closely with Conference Services and operation teams to ensure all details of the contract were delivered satisfactory
  • To follow departmental policies and procedures
  • To follow all safety policies
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Native speaking Japanese and business manner speaking with guests are required.
  • Able to do basic conversation and writing in English with internal colleagues
  • 1 year in similar role in international hotel chain minimum with understanding of the domestic market for corporate companies and associations.
  • Substantial knowledge/ exposure in Guest Rooms, Banqueting and its operations – buddy will be assigned for selected candidate to start
  • Computer literate in Microsoft Window applications and hotel related software (i.e. Opera, BVManager) – proper training will be provided to selected candidate
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities with guidance from Director of Sales – Banquet / Corporate Sales
  • Highly responsible & reliable
  • Able to recognize guest needs, and coordinate with team in meeting guest’s expectations.
  • Have sense of urgency for business and push for sales
  • Less experienced candidate may be considered for Executive / Assistant Manager position.
  • The position requires perform daily sales calls to the clients in Osaka City.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional bending, kneeling, pushing, pulling, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps

 

Sales Manager – MICE Domestic

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
    • To ensure prompt and courteous service is extended to customers
    • To ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
    • Reports directly to Director of Sales-MICE and to solicit groups and banquet business (domestic inbound travel agency) through action plan preparation and execution
    • To quote and negotiate prices with assigned clients, confirming by written contracts
    • To maintain accounts, contact, activity and business details within the appropriate software applications
    • To work closely with Conference Services and operation teams to ensure all details of the contract were delivered satisfactory
    • To follow departmental policies and procedures
    • To follow all fire & safety policies
    • Other duties as assigned

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Native speaking Japanese and business manner speaking with guests are required.
  • Able to do basic conversation and writing in English with internal colleagues
  • Prefer a minimum of 1 year in similar role in international hotel chain / or 2 years in the tourism industry with substantial knowledge in Hotel Sales functions.
  • Understand domestic market including travel agencies and inbound agents. Exposure and knowledge of the Kansai Region will be an advantage
  • Substantial knowledge/ exposure in Guest Rooms, Banqueting and its operations – buddy will be assigned for selected candidate to start
  • Computer literate in Microsoft Window applications and hotel related software (i.e. Opera, BVManager) – proper training will be provided to selected candidate
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities with guidance from Director of Sales – MICE
  • Highly responsible & reliable
  • Able to recognize guest needs, and coordinate with team in meeting guest’s expectations.
  • Have sense of urgency for business and push for sales
  • Less experience candidate may be considered for Executive / Assistant Manager Position.
  • Domestic sales trip may be required occasionally.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional bending, kneeling, pushing, pulling, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps

 

Secretary

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To personally greeting all internal/external guests and co-worker, offering support and directing enquiries
  • To translate and interpreters with English and Japanese language must required
  • To consistently offer professional, friendly and engaging service
  • To administer the day-to-day operation of the Sales & Marketing Office
  • To prioritize all telephone calls, in-person visitors and scheduling appointments
  • To provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies
  • To maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the General Manager’s office
  • To complete and circulate meeting minutes as required
  • To assist departmental leaders in completing special projects as required
  • To follow departmental policies and procedures
  • To follow all safety policies
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Minimum 2 years experience in same capacity or administrative support role.
  • Comfortable to work in an International company settings.
  • Bilingual speaker for English and Japanese, both written and verbal.
  • Comfortable to provide simple business translation for the DOSM.
  • Provide administrative support to the Director of Sales & Marketing and the division.
  • Experience and understand hotel sales office and its roles will be an advantage.
  • Capable of using Word, Spreadsheet and Presentation software.
  • Advance user for Excel tool will be an advantage.
  • Good sense of numbers as the candidate will require to import / export data into reports. (Necessary training and instructions will be provided)
  • Ad hoc tasks to support the Sales & Marketing department.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting, walking
  • Occasional ascending or descending ladders, stairs and ramps

 

Front Office Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To lead and manage all aspects of the Front Office department and ensure all service standards are followed
  • To maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • To conduct regularly scheduled departmental meeting
  • To manage the departmental budget
  • To balance operational, administrative and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with hands-on management style and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous Front Office manager experience at Accor is preferred
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Front Office Receptionist

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To maximize revenues by upselling and following budget guidelines
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • Be fully competent in all reception and cashier duties
  • To balance operational and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

  • Japanese required
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

Swiss Executive Club Lounge Attendant

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To provide excellent customer service, working to meet the needs of Executive Club Lounge guests
  • Ensure that all Guest supplies and amenities are offered and replenished as following the required standards
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • To balance operational and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • Ensure the Team complies with Hotel security fire regulations and all health and safety legislation
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

  • Japanese required
  • Computer literate in Microsoft Window applications an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

Swiss Executive Club Lounge Attendant

Summary of Responsibilities: 

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To ensure the timely and efficient transfer of luggage to and from the guest’s room
  • To ensure the guest is familiar with their room upon arrival ie. temperature control
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned

Qualifications:

We are looking for a well-organized and creative candidate with hands-on management style and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous customer related experience an asset
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Demi Chef de Partie

Summary of Responsibilities: 

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
  • To ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards
  • To actively share ideas, opinions & suggestions in daily shift briefings
  • To ensure all kitchen colleagues are aware of standards & expectations
  • To liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
  • To complete daily checks of all mis en place to ensure freshness & quality standards
  • To maintain proper rotation of product in all chillers to minimize wastage/spoilage
  • To have full knowledge of all menu items, daily features and promotions
  • To ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • To follow kitchen policies, procedures and service standards
  • To follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous experience in the culinary field required
  • Journeyman’s papers or international equivalent required
  • DiplomaCertification in a Culinary discipline an asset
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

Commis

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
  • To assist in the preparation and service of all food items for a la carte andor buffet menus according to hotel recipes and standards
  • To have knowledge of all menu items, daily features and promotions
  • To ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • To follow outlet policies, procedures and service standards
  • To follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “quality in life” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous experience in a culinary field an asset
  • Journeyman’s papers or international equivalent an asset
  • DiplomaCertification in a Culinary discipline an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

 

Server
Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To assist guests regarding menu items in an informative and helpful way
  • To follow outlet policies, procedures and service standards
  • To have full knowledge of beverage lists and promotions
  • To have full knowledge of all menu items, garnishes, contents and preparation methods
  • To follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “Quaity in Life” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous service experience an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Japanese Speaker – Business Level (N1)

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

For career-related inquiries, please feel free to contact us:

Swissôtel Nankai Osaka

SNO.Careers@swissotel.com

Tel 06-6646-3000

Accessaddress

Swissôtel Nankai Osaka ☆☆☆☆☆
5-1-60 Namba Chuo-ku Osaka 542-0076 Japan,

Tel: +81 6 6646 1111
Fax: +81 6 6648 0331
Email: Osaka@swissotel.com

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