Swissôtel Nankai Osaka - Luxury hotel - Careers & Recruitment

LOCAL OPPORTUNITIES, GLOBAL EXPERIENCES.
At the Swissôtel Nankai Osaka, “putting the accent on our people” is the centrepiece of our talent development philosophy.

COME AS YOU ARE.
We respect individual personalities as much as skill level and experience, and believe that when we offer opportunities with passion and openness, their position at our hotel becomes more than a job – it becomes an inspirational relationship.

With Talent in all four corners of the globe, diversity is at the heart of our DNA. We foster an open and inclusive culture that welcomes all personalities, empowers team members and cultivates individual and collective innovation and performance. Our ambition is to prevent inequalities and discrimination, and give everyone the fair and equitable opportunities they need to grow to attain their full potential. Know more about our Diversity and Inclusion Commitment here, and discover our LGBTQ+ Inclusion mindset here.

The hotel is also committed to providing an environment where our employees are able to express themselves freely, safely and on a confidential basis. Our Accor Integrity Platform provides 24/7 access by an independent external service provider for guaranteed confidentiality and proper alert handling.

WE UNDERSTAND.
Career ownership is one of our biggest values. That’s why we recognise that each individual experiences their own hurdles to pursue a career, all while maintaining family and life balance. We are committed to providing an environment where our team members can flexibly manage their work-life schedules – be it team members engaged in further studies, mothers requiring supervision of their little ones, or sons and daughters caring for their parents. Because when we are flexible and open, we can tap a wider pool of talents to join in on our success.

 

IT’S NOT A JOB, IT’S A LIFESTYLE.

As part of Accor, the world’s leading Augmented Hospitality group with more than 230,000 hospitality experts, the Swissôtel Nankai Osaka rewards employees a multitude of benefits to live their best life!

• Unforgettable Experiences – Exclusive access to ALL Heartist Program with benefits in 5,300 of our locations in 110 countries worldwide, with exclusive deals in travel, dining, wellness and fitness.
• Explore Limitless Possibilities – Create innovative lifestyle experiences by challenging yourself with opportunities to switch between jobs, brands and career paths worldwide.
• Grow, Learn & Enjoy – Access to Académie Accor, the world’s leading school for lifestyle and hospitality, along with special preferential rates to courses under eCornell, the renowned online learning subsidiary of the Ivy League Cornell University. Acquire new expertise, enjoy lifelong learning and be the best that you can be!
• Be All You Are – Add your own distinct voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race, gender or background – with flexibility to make it work for YOU.
• Work With Purpose – Contribute to create memories that stay, connecting people and cultures, and making the world much smaller every day. Change the world for good, one hotel experience at a time!

 

Our mission is to provide a safe, attractive and dynamic working environment so you can unleash your talents. Submit your CV or get tailored job recommendations based on your individual interests:

Email: SNO.Careers@swissotel.com

LINE: Careers at Swissôtel (LINE ID: swissotel-careers)

Scan the QR Code below or click here to contact us on LINE.

 

 

LATEST OPPORTUNITIES:

FOOD & BEVERAGE À LA CARTE SERVERS (Full Time and Part Time)

Your Experiences and Skills Include:

• Minimum 1 year of relevant experience in a similar capacity or passionate for learning
• Proficient in both English and Japanese language; ability to speak or basic understanding of local languages an added advantage
• Reliable working knowledge of à la carte service is a plus
• Genuine interest in building rapport and engaging customer contact skills
• Multi-tasking self-starter, while exuding a fun and dynamic personality
• Results and service-oriented team player with an eye for details
• Live within walking distance of the hotel and committed to work beyond midnight
• Eligible to work in Japan

What You Will Be Doing:

• Be part of a dynamic à la carte dinner service team with flexibility to work on various shifts as required
• Create memorable guest service experiences while coordinating with operations and relevant departments
• Check workstation setting and cleanliness prior to the commencement of operations
• Ensure that all food & beverage are served according to the outlet’s service standards
• Thrive under pressure while maintaining an impressive level of service
• Empathetically respond to guest concerns and issues
• Actively attend to duties as directed by hotel leaders

How to Apply: Email Mami.Hughes-Tulloh@swissotel.com

 

RESERVATIONIST

Your Experiences and Skills Include:

• Previous hotel customer-related experience and Property Manager System (PMS) experience is beneficial
• Tech-savvy with stellar skills in Microsoft Window applications required
• Thrive under pressure in a fast-paced and dynamic environment
• Impressive interpersonal skills, working cohesively as part of a team
• Guest-centric, composed and courteous customer contact skills
• Diversity enthusiast with effective listening and communication skills in English and Japanese

What You Will Be Doing:

• Connect and ensure guest satisfaction through professional, friendly and engaging service
• Efficiently and diligently encode room reservation requests using the Property Management System
• Accurately enter rooming lists as required
• Answer telephone and email inquiries with diligent competency
• Help create memorable experiences by responding to hotel and destination related guest queries
• Adhere to department policies, procedures, safety protocols and service standards

How to Apply: Email Jayesh.Kannan@swissotel.com

 

ASSISTANT NIGHT MANAGER

Your Experiences and Skills Include:

• Previous Front Office experience in supervisory/management capacity
• Knowledge and experience of OPERA Property Manager System (PMS)
• Night owl who enjoys working graveyard shifts, with previous experience preferred
• Microsoft Window applications beneficial
• Proficient communication skills in English and Japanese
• High attention to detail
• Working cohesively as part of a team
• Able to take responsibility and manage a small team at night
• Ability to problem solve at short notice
• Coordinating others in a time of need

What You Will Be Doing:

• Support the Night Manager and team to ensure effective customer service.
• Responsible for Night Audits and closing the day’s business
• Take the lead as the Night Shift Manager on Duty in the absence of the Night Manager.
• Confidently facilitate staff and guest coordination and evacuation in the event of emergency, in line with hotel standards and local government regulations.
• Maintain a ‘hands on’ approach to service.
• Role model in customer care.
• Carry out a comprehensive hand over to early Duty Manager before the end of shift

How to Apply: Email Ryan.Wong@swissotel.com

 

GUEST EXPERIENCE ASSISTANT MANAGER

Your Experiences and Skills Include:

• Guest relations connoisseur or similar experience is a plus
• Understanding of hotel management best practices and relevant laws
• Hands-on experience with OPERA is preferred
• Proficiency in Japanese and English, knowledge of other languages is an advantage
• Engaging and customer-centric with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and professionally presentable
• Diploma in Hospitality Management, Tourism, Business Administration or relevant field is preferred

What You Will Be Doing:

• Stir up a warm, personal welcome plus memorable guest service experiences.
• Actively monitor and dedicated retention of guest profile and preferences
• Ensure effective Guest Management coupled with efficient resolution skills, requests and emergency handling to ensure overall satisfaction.
• Tailor engagement with regular hotel guests and clients.
• Be a Loyalty Program advocate highlighting its benefits; ensure member recognition and benefits are received.
• Get the guests excited with various hotel programs, offers and facilities.
• Analyze guest feedback and provide action plans to improve satisfaction.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target clients.
• Team up with operations as required.

How to Apply: Email Shirly.Santiago@swissotel.com

 

FRONT OFFICE AMBASSADOR/DUTY MANAGER

Your Experiences and Skills Include:

• Previous Front Office experience in supervisory/management capacity, with knowledge and experience in OPERA Property Manager System (PMS)
• Excellent immediate problem-solving and multitasking skills, with coordination skills in a time of need
• Result-centric and detail-oriented, with ability to work under pressure in a fast-paced environment
• Proficient communication skills in English and Japanese, plus effective communication abilities to manage and work cohesively as part of a team
• Ability to take responsibility and manage a small team at night
• Proficiency in Microsoft Windows applications beneficial

What You Will Be Doing:

• Familiarity in operational procedures, knowledge and handling of hotel rate codes, package, segmentation and discounts
• Resolve guest feedback and requests; liaise with department concerned to ensure immediate follow up
• Confidently facilitate and coordinate staff and guest evacuation in the event of emergency, in line with hotel standards and local government regulations
• Maintain a ‘hands on’ approach to service
• Role model in customer care
• Carry out a comprehensive hand over to early Duty Manager before the end of shift

How to Apply: Email Ryan.Wong@swissotel.com