Swissôtel Nankai Osaka - 럭셔리 호텔 - Careers & Recruitment

Careers & Recruitment


LOCAL OPPORTUNITIES, GLOBAL EXPERIENCES.
At the Swissôtel Nankai Osaka, “putting the accent on our people” is the centrepiece of our talent development philosophy.

COME AS YOU ARE.
We respect individual personalities as much as skill level and experience, and believe that when we offer opportunities with passion and openness, their position at our hotel becomes more than a job – it becomes an inspirational relationship.

WE UNDERSTAND.
Career ownership is one of our biggest values. That’s why we recognise that each individual experiences their own hurdles to pursue a career, all while maintaining family and life balance. We are committed to providing an environment where our team members can flexibly manage their work-life schedules – be it team members engaged in further studies, mothers requiring supervision of their little ones, or sons and daughters caring for their parents. Because when we are flexible and open, we can tap a wider pool of talents to join in on our success.

 

IT’S NOT A JOB, IT’S A LIFESTYLE.

As part of Accor, the world’s leading Augmented Hospitality group with more than 230,000 hospitality experts, the Swissôtel Nankai Osaka rewards employees a multitude of benefits to live their best life!

  • Unforgettable Experiences – Exclusive access to ALL Heartist Program with benefits in 5,300 of our locations in 110 countries worldwide, with exclusive deals in travel, dining, wellness and fitness.
  • Explore Limitless Possibilities – Create innovative lifestyle experiences by challenging yourself with opportunities to switch between jobs, brands and career paths worldwide.
  • Grow, Learn & Enjoy – Access to Académie Accor, the world’s leading school for lifestyle and hospitality, along with special preferential rates to courses under eCornell, the renowned online learning subsidiary of the Ivy League Cornell University. Acquire new expertise, enjoy lifelong learning and be the best that you can be!
  • Be All You Are – Add your own distinct voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race, gender or background – with flexibility to make it work for YOU.
  • Work With Purpose – Contribute to create memories that stay, connecting people and cultures, and making the world much smaller every day. Change the world for good, one hotel experience at a time!

 

Our mission is to provide a safe, attractive and dynamic working environment so you can unleash your talents. Submit your CV or get tailored job recommendations based on your individual interests:

Email: SNO.Careers@swissotel.com

LINE: Careers at Swissôtel (LINE ID: swissotel-careers)

Scan the QR Code below or click here to contact us on LINE.

 

 

LATEST OPPORTUNITIES:

 

 

FOOD & BEVERAGE COMMERCIAL MARKETING COORDINATOR 

Your Experiences and Skills Include:

  • LOVE and PASSION for Food and Beverage with a LIFESTYLE approach.
  • HIGHLY energetic, enthusiastic and people person
  • Marketing Experience in F&B a plus
  • Outgoing communicator and written skills in English and Japanese
  • Self-starter with strong sense of ownership, problem-solving and multi-tasking skills
  • Results driven with an eye for details and enhanced creativity
  • ‘Out of the box thinker’ with hands-on attitude
  • Proficiency in working with computers, online systems to setup functions, enter data or process information
  • Eligible to work in Japan

What You Will Be Doing:

  • DRIVE promotional activities, offers and campaigns in coordination with Culinary, F&B and Marketing teams
  • Face of events representing F&B; working with promoters, event organizers, DJs, collaborators and influencers
  • Work with Kitchen, Service and Marketing teams to review and evaluate current programs
  • Provide recommendations, analyze existing systems and processes to yield revenue and maximize profit
  • Attend to administrative tasks as required
  • Load F&B offers on various online distribution platforms and collaborate on hotel-owned online sites
  • Monitor and update image and text content on owned and third party online platforms for the hotel’s outlets
  • Create compelling content to sell and influence others to purchase hotel offers
  • Audit and monitor online table reservation platforms

What’s In It For You:

  • FUN dynamic role with high sense of satisfaction & fulfillment
  • Connect and learn from amazing industry professionals
  • Create your own path with growth opportunities in both F&B and marketing
  • Opportunity to create a legacy
  • Increased profile within a leading Accor F&B department.
  • Have a taste of amazing food and beverage
  • Treat yourself to discounted vacation breaks, with an employee benefit card honored in Accor Properties worldwide.

How to Apply: Email Shane.Edwards@swissotel.com, along with a 2-minute video explaining why you want the job in your application

 

FOOD & BEVERAGE À LA CARTE SERVERS (Full Time and Part Time)

Your Experiences and Skills Include:

  • Minimum 1 year of relevant experience in a similar capacity or passionate for learning
  • Proficient in both English and Japanese language; ability to speak or basic understanding of local languages an added advantage
  • Reliable working knowledge of à la carte service is a plus
  • Genuine interest in building rapport and engaging customer contact skills
  • Multi-tasking self-starter, while exuding a fun and dynamic personality
  • Results and service-oriented team player with an eye for details
  • Live within walking distance of the hotel and committed to work beyond midnight
  • Eligible to work in Japan

What You Will Be Doing:

  • Be part of a dynamic à la carte dinner service team with flexibility to work on various shifts as required
  • Create memorable guest service experiences while coordinating with operations and relevant departments
  • Check workstation setting and cleanliness prior to the commencement of operations
  • Ensure that all food & beverage are served according to the outlet’s service standards
  • Thrive under pressure while maintaining an impressive level of service
  • Empathetically respond to guest concerns and issues
  • Actively attend to duties as directed by hotel leaders

How to Apply: Email Mami.Hughes-Tulloh@swissotel.com

 

RESERVATIONIST

Your Experiences and Skills Include:

  • Previous hotel customer-related experience and Property Manager System (PMS) experience is beneficial
  • Tech-savvy with stellar skills in Microsoft Window applications required
  • Thrive under pressure in a fast-paced and dynamic environment
  • Impressive interpersonal skills, working cohesively as part of a team
  • Guest-centric, composed and courteous customer contact skills
  • Diversity enthusiast with effective listening and communication skills in English and Japanese

What You Will Be Doing:

  • Connect and ensure guest satisfaction through professional, friendly and engaging service
  • Efficiently and diligently encode room reservation requests using the Property Management System
  • Accurately enter rooming lists as required
  • Answer telephone and email inquiries with diligent competency
  • Help create memorable experiences by responding to hotel and destination related guest queries
  • Adhere to department policies, procedures, safety protocols and service standards

How to Apply: Email Jayesh.Kannan@swissotel.com

 

GARDENER AND PLANT WHISPERER (Part-Time)

Your Experiences and Skills Include:

  • Genuine love and passion for plants
  • Self-starter with ability to multi-task
  • Fit and healthy; able to climb small ladders with some lifting required
  • Basic level oral proficiency in English and Japanese language
  • Independent worker and team player
  • Knowledge of plants, horticulture methods, cultivation and maintenance
  • Ability to work both guest-facing and behind the scenes
  • Eligible to work in Japan

What You Will Be Doing:

  • Management and operation of the hotel’s vertical garden, including seeding, planting and harvesting
  • Cleaning and maintenance of vertical garden stands as required
  • Grow leafy vegetables, edible flowers and herbs
  • Use a step ladder from time to time to maintain crops
  • Work with kitchen team and other relevant departments, harvesting vegetables and other related tasks
  • Support departments in maintaining their indoor plants
  • Engage guests, open to photo opportunities and represent the farm to the general public

What’s In It For You:

  • Sense of security and stable work conditions in a 5-star Osaka hotel.
  • Flexible working hours of up to 28 hours per week, with option to increase at a later date
  • Sense of fulfillment in growing vegetables served at the hotel and enjoyed by guests
  • Treat yourself to discounted vacation breaks, with an employee benefit card
  • Be part of the Accor global network
  • Make a difference to local communities and global organizations through our Corporate Responsibility Activities

How to Apply: Email Mami.Hughes-Tulloh@swissotel.com

 

ASSISTANT NIGHT MANAGER

Your Experiences and Skills Include:

  • Previous Front Office experience in supervisory/management capacity
  • Knowledge and experience of OPERA Property Manager System (PMS)
  • Night owl who enjoys working graveyard shifts, with previous experience preferred
  • Microsoft Window applications beneficial
  • Proficient communication skills in English and Japanese
  • High attention to detail
  • Working cohesively as part of a team
  • Able to take responsibility and manage a small team at night
  • Ability to problem solve at short notice
  • Coordinating others in a time of need

What You Will Be Doing:

  • Support the Night Manager and team to ensure effective customer service.
  • Responsible for Night Audits and closing the day’s business
  • Take the lead as the Night Shift Manager on Duty in the absence of the Night Manager.
  • Confidently facilitate staff and guest coordination and evacuation in the event of emergency, in line with hotel standards and local government regulations.
  • Maintain a ‘hands on’ approach to service.
  • Role model in customer care.
  • Carry out a comprehensive hand over to early Duty Manager before the end of shift

How to Apply: Email Ryan.Wong@swissotel.com

 

GUEST EXPERIENCE ASSISTANT MANAGER

Your Experiences and Skills Include:

  • Guest relations connoisseur or similar experience is a plus
  • Understanding of hotel management best practices and relevant laws
  • Hands-on experience with OPERA is preferred
  • Proficiency in Japanese and English, knowledge of other languages is an advantage
  • Engaging and customer-centric with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Ability to work flexible hours
  • Strong sense of responsibility and professionally presentable
  • Diploma in Hospitality Management, Tourism, Business Administration or relevant field is preferred

What You Will Be Doing:

  • Stir up a warm, personal welcome plus memorable guest service experiences.
  • Actively monitor and dedicated retention of guest profile and preferences
  • Ensure effective Guest Management coupled with efficient resolution skills, requests and emergency handling to ensure overall satisfaction.
  • Tailor engagement with regular hotel guests and clients.
  • Be a Loyalty Program advocate highlighting its benefits; ensure member recognition and benefits are received.
  • Get the guests excited with various hotel programs, offers and facilities.
  • Analyze guest feedback and provide action plans to improve satisfaction.
  • Demonstrate and communicate key drivers of guest satisfaction for the brand’s target clients.
  • Team up with operations as required.

How to Apply: Email Shirly.Santiago@swissotel.com

 

GUEST EXPERIENCE COORDINATOR

Your Experiences and Skills Include:

  • Stir up a warm, personal welcome plus memorable guest service experiences.
  • Actively monitor and dedicated retention of guest profile and preferences
  • Ensure effective Guest Management coupled with efficient resolution skills, requests and emergency handling to ensure overall satisfaction.
  • Tailor engagement with regular hotel guests and clients.
  • Be a Loyalty Program advocate highlighting its benefits; ensure member recognition and benefits are received.
  • Get the guests excited with various hotel programs, offers and facilities.
  • Analyze guest feedback and provide action plans to improve satisfaction.
  • Demonstrate and communicate key drivers of guest satisfaction for the brand’s target clients.
  • Team up with operations as required.

What You Will Be Doing:

  • Provide memorable guest service experiences.
  • Coordinate with Operations and relevant departments.
  • Check workstation setting and cleanliness prior to commencement of operations.
  • Ensure all food & beverage are served according to applicable service standards.
  • Maintain a high level of service even under pressure.
  • Proactively respond to guest concerns and issues.
  • Engage in administrative duties as directed by hotel leaders.

How to Apply: Email Shirly.Santiago@swissotel.com

 

TALENT & CULTURE ADMINISTRATOR (Human Resources Staff)

Your Experiences and Skills Include:

  • Align your uniqueness with a company that embraces diversity
  • Possess excellent communication skills and have the ability to communicate with ease with people from various backgrounds
  • Self-motivated Team Player with proven experience working in a dynamic environment
  • Diversity enthusiast with excellent communication skills in English and Japanese
  • Positive and flexible go-getter with a genuine interest in building rapport with the team
  • Cool and super fun personality is a big plus

What You Will Be Doing:

  • Be the source of support for the T&C Team
  • Assist in engaging hotel talent with recruitment and onboarding
  • Connect the network with document translation
  • Work with the team to successfully plan and roll out internal and external events
  • Connect with the team by responding to queries and helping to resolve internal concerns, being the first point of contact for phone enquiries
  • Make a difference by reviewing, revising and updating company policies
  • Mold the team by assisting the Learning & Development Manager with organising, planning and conducting trainings
  • Assist in managing and administrating the department budget

How to Apply: Email Junichi.Takahashi@swissotel.com

 

LEARNING & DEVELOPMENT MANAGER

Your Experiences and Skills Include:

  • Align your uniqueness with a company that embraces diversity.
  • Talent development connoisseur with proven experience is an advantage.
  • Familiarity in executing genuine and engaging learning development methods.
  • Diversity enthusiast with excellent communication skills in English and Japanese.
  • Genuine interest in building rapport with employees.
  • Cool and super fun personality is a plus.

What You Will Be Doing:

  • Out of the box development and implementation of learning strategies and programs.
  • Bring a fun twist to courses, workshops and more.
  • Evaluate individual and organizational development needs.
  • Shake up development plans and support employees by maximizing learning opportunities.
  • Plan and develop engaging internal activities and events to improve team rapport.

What’s In It For You:

  • Treat yourself to discounted vacation breaks, with an employee benefit card honored in Accor Properties worldwide.
  • Discover learning opportunities with diverse learning programs by Accor Academie.
  • Move up within your property or take on the world with a multitude of growth opportunities.
  • Make a difference to local communities and global organizations through our Corporate Responsibility Activities.

How to Apply: Email Shane.Edwards@swissotel.com

 

DIRECTOR OF TALENT & CULTURE

Your Experiences and Skills Include:

  • Bachelor’s Degree in Human Resources Management
  • Minimum 5 years of Human Resources Management experience
  • A strong understanding of Japanese labor and employment law
  • Excellent reading, writing and oral proficiency in English and Japanese language
  • Proficient in MS Excel, Word, & PowerPoint
  • Previous experience in large sized upscale hotel will be an advantage
  • Interpersonal skills with ability to communicate with Owner and Stakeholders; Team player and active contributor
  • Accuracy and attention to detail, balancing commercial and team wellbeing

What You Will Be Doing:

  • Reports directly to the General Manager
  • Responsible for the development and formulation of policies, procedures and practices to support operational needs
  • Supervises and provides consultation to the Management on strategic staffing plans, compensation, benefits, training and development, budget.
  • Formulate and implement policies, standards and procedures pertaining to Talent & Culture Administration; support Learning and Development function

What’s In It For You:

  • Make a difference in the lives of individuals in developing their careers
  • Employee benefit card offering discounted rates at Accor Hotels worldwide
  • Develop your talent through Accor’s learning programs
  • Growth opportunity within Accor
  • Ability to contribute to the community and make a difference through our Corporate Social Responsibility activities

How to Apply: Email Shane.Edwards@swissotel.com

오시는 길address

Swissôtel Nankai Osaka ☆☆☆☆☆
5-1-60 Namba Chuo-ku, 542-0076 Osaka
Japan
전화번호: 06-6646-1111 | +81 6 6646 1111
팩스: 06-6648-0331 | +81 6 6648 0331
이메일: Osaka@swissotel.com

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