Swissôtel Nankai Osaka - 럭셔리 호텔 - Careers & Recruitment

LOCAL OPPORTUNITIES, GLOBAL EXPERIENCES.
At the Swissôtel Nankai Osaka, “putting the accent on our people” is the centrepiece of our talent development philosophy.

COME AS YOU ARE.
We respect individual personalities as much as skill level and experience, and believe that when we offer opportunities with passion and openness, their position at our hotel becomes more than a job – it becomes an inspirational relationship.

With Talent in all four corners of the globe, diversity is at the heart of our DNA. We foster an open and inclusive culture that welcomes all personalities, empowers team members and cultivates individual and collective innovation and performance. Our ambition is to prevent inequalities and discrimination, and give everyone the fair and equitable opportunities they need to grow to attain their full potential. Know more about our Diversity and Inclusion Commitment here, and discover our LGBTQ+ Inclusion mindset here.

The hotel is also committed to providing an environment where our employees are able to express themselves freely, safely and on a confidential basis. Our Accor Integrity Platform provides 24/7 access by an independent external service provider for guaranteed confidentiality and proper alert handling.

WE UNDERSTAND.
Career ownership is one of our biggest values. That’s why we recognise that each individual experiences their own hurdles to pursue a career, all while maintaining family and life balance. We are committed to providing an environment where our team members can flexibly manage their work-life schedules – be it team members engaged in further studies, mothers requiring supervision of their little ones, or sons and daughters caring for their parents. Because when we are flexible and open, we can tap a wider pool of talents to join in on our success.

 

IT’S NOT A JOB, IT’S A LIFESTYLE.

As part of Accor, the world’s leading Augmented Hospitality group with more than 230,000 hospitality experts, the Swissôtel Nankai Osaka rewards employees a multitude of benefits to live their best life!

• Unforgettable Experiences – Exclusive access to ALL Heartist Program with benefits in 5,300 of our locations in 110 countries worldwide, with exclusive deals in travel, dining, wellness and fitness.
• Explore Limitless Possibilities – Create innovative lifestyle experiences by challenging yourself with opportunities to switch between jobs, brands and career paths worldwide.
• Grow, Learn & Enjoy – Access to Académie Accor, the world’s leading school for lifestyle and hospitality, along with special preferential rates to courses under eCornell, the renowned online learning subsidiary of the Ivy League Cornell University. Acquire new expertise, enjoy lifelong learning and be the best that you can be!
• Be All You Are – Add your own distinct voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race, gender or background – with flexibility to make it work for YOU.
• Work With Purpose – Contribute to create memories that stay, connecting people and cultures, and making the world much smaller every day. Change the world for good, one hotel experience at a time!

 

Our mission is to provide a safe, attractive and dynamic working environment so you can unleash your talents. Submit your CV or get tailored job recommendations based on your individual interests:

Email: SNO.Careers@swissotel.com

LINE: Careers at Swissôtel (LINE ID: swissotel-careers)

Scan the QR Code below or click here to contact us on LINE.

 

 

LATEST OPPORTUNITIES:

 

GUEST SERVICE AGENT (Full Time)

Your Experiences and Skills Include:

• Previous customer related experience an asset
• Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
• Exceptional time management and multi-tasking skills.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.
• Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.

What You Will Be Doing:

• Consistently offer professional, friendly and engaging service
• Transportation of guests’ luggage
• Assist and support guests upon arrival and departure at the entrance, lobby area, etc.
• To ensure the timely and efficient transfer of luggage to and from the guest’s room
• Plan correct and fast distribution of luggage for groups and crews on the basis of rooming lists provided by front desk.
• Maintain tidiness of the front of the house and luggage storage room.
• Is responsible for receiving, distributing, sending and holding mail and messages.
• Provide room orientation when escorting checked in guests
• Answer telephone and relay telephone calls and messages
• Assist guests regarding hotel facilities in an informative and helpful way

How to Apply: Email Ryan.Wong@swissotel.com

 

FRONT OFFICE RECEPTIONIST (Full Time)

Your Experiences and Skills Include:

• Previous customer related experience an asset
• Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
• Exceptional time management and multi-tasking skills.
• Strong interpersonal and problem solving abilities
• Occasional lifting and carrying up to 20 kg
• This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.
• Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What You Will Be Doing:

• Is aware of and abides by all hotel policies, procedures & relevant legislations
• Ensures all directions are followed out at the request of any level of Senior Management
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
• Maintain personal presentation and hygiene as per the grooming standards issued by Accor.
• Ensure Guest details remain confidential.
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Answer all incoming calls within three rings, using the Accor greeting standards.
• Constantly reviewing the performance and operations of yourself and the department through monitoring LQA results, and RPS results.

How to Apply: Email Ryan.Wong@swissotel.com

 

HOTEL SERVICE AGENT (Full Time)

Your Experiences and Skills Include:

• Work Experience in 4- 5 star hotel in a similar role or strong desire to learn.
• Possesses English or Japanese verbal skills
• Friendly and pleasant disposition with people interaction skills.
• High level of personal cleanliness and grooming.
• Great attention to detail
• Physically capable as some lifting is involved
• Eligible to work in Japan.

What You Will Be Doing:

• Main role is to provide consistent housekeeping service: maintaining overall guestroom cleanliness including making beds, dusting and bathroom upkeep, as well as public areas and other areas of the hotel according to set standards and procedures
• Replenish guest supplies
• Attend daily briefings with Supervisor
• Ensure guests’ requests are promptly and courteously met
• Reports damage or malfunction in hotel rooms/areas to Supervisor
• Maintains a Section Room Report and daily productivity report
• Report lost and found articles to the Housekeeping Office
• Handle guest complaints and immediate reporting to Supervisor
• Report unusual behavior/ activities in guestroom, floors/ public areas to Supervisor
• Record Room Status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
• Respect guests’ privacy and safety.

How to Apply: Email SNO.Careers@swissotel.com

 

FITNESS INSTRUCTOR (Full Time)

Your Experiences and Skills Include:

• Previous customer related experience an asset
• Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory.
• Position requires continuous standing and walking throughout the shift. Strong knowledge of fitness skills required, OPERA (or similar) and additional languages are an asset.
• Exceptional time management and multi-tasking skills.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What You Will Be Doing:

• Is aware of and abides by all hotel policies and membership terms & conditions, procedures & relevant legislations
• Ensures all directions are followed out at the request of any level of Senior Management
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and membership and massage promotional activities.
• Projects a favorable image of the fitness, through a positive and professional attitude, manner, and presentation.
• Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
• Maintain personal presentation and hygiene as per the grooming standards issued by Accor.
• Fitness member and guest details remain confidential.
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Answer all incoming calls within three rings, using the Accor greeting standards.
• Constantly reviewing the performance and operations of yourself and the department through monitoring LQA results, and RPS results.
• Always remain professional in attitude, manner and presentation providing fitness member and guests with a 5 star Heartist approach.
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Assist Guests with general enquiries, providing accurate and detailed information
• To competently use workplace equipment and computers, with no mishandling or misuse of the hotel computer system

How to Apply: Email Ryan.Wong@swissotel.com

 

FOOD & BEVERAGE À LA CARTE SERVERS (Full Time and Part Time)

Your Experiences and Skills Include:

• Minimum 1 year of relevant experience in a similar capacity or passionate for learning
• Proficient in both English and Japanese language; ability to speak or basic understanding of local languages an added advantage
• Reliable working knowledge of à la carte service is a plus
• Genuine interest in building rapport and engaging customer contact skills
• Multi-tasking self-starter, while exuding a fun and dynamic personality
• Results and service-oriented team player with an eye for details
• Live within walking distance of the hotel and committed to work beyond midnight
• Eligible to work in Japan

What You Will Be Doing:

• Be part of a dynamic à la carte dinner service team with flexibility to work on various shifts as required
• Create memorable guest service experiences while coordinating with operations and relevant departments
• Check workstation setting and cleanliness prior to the commencement of operations
• Ensure that all food & beverage are served according to the outlet’s service standards
• Thrive under pressure while maintaining an impressive level of service
• Empathetically respond to guest concerns and issues
• Actively attend to duties as directed by hotel leaders

How to Apply: Email SNO.Careers@swissotel.com

 

DIRECTOR OF FINANCE AND BUSINESS SUPPORT (Full Time)

Your Experiences and Skills Include:

• More than 10 years progressive work related experience in multiple areas of accounting and/or capital projects management and reporting, financial and/or business analysis, accounting. 5 to 7 years managing teams and/or significant complex projects.
• Highly motivated team player with strong accounting, communication, business presentation and analytical skills.
• Strong systems background is needed.

What You Will Be Doing:

• Provide strategic leadership, functional guidance and valuable insights to Executive Committee and Department Heads for optimal business decisions.
• Interact with hotel’s legal counsel, insurance and financial companies to effectively control business assets.
• Responsibilities and essential job functions to include but not limited to the following:
  • Business Partnering & Performance Management
  • Financial Planning (Month-end Closing, Forecast and Budget, etc.)
  • Reporting & Analysis
  • Compliance & Risk Management
  • Implementation of Policies & Procedures
  • People & Talent Management

How to Apply: Email SNO.Careers@swissotel.com

 

LEARNING AND DEVELOPMENT MANAGER (Full Time)

Your Experiences and Skills Include:

• Align your uniqueness with a company that embraces diversity.
• Talent development connoisseur with proven experience is an advantage.
• Familiarity in executing genuine and engaging learning development methods.
• Diversity enthusiast with excellent communication skills in English and Japanese.
• Genuine interest in building rapport with employees.
• Cool and super fun personality is a plus.

What You Will Be Doing:

• Out of the box development and implementation of learning strategies and programs.
• Bring a fun twist to courses, workshops and more.
• Evaluate individual and organizational development needs.
• Shake up development plans and support employees by maximizing learning opportunities.

How to Apply: Email Jadesofia.MASIGAN@swissotel.com