Swissôtel Nankai Osaka - Luxury hotel - FAQs - Frequently Asked Questions

• Does the hotel offer car parking?
  Yes, parking is available at a rate of JPY 3,300 for 24 hours of use.
• How do I get to Swissôtel Nankai Osaka from Kansai International Airport and other Kansai stations?
  The hotel is located above Namba Station, offering direct train access to the airport and other stations. For detailed instructions, please review our transportation guide: https://www.swissotel.com/hotels/nankai-osaka/explore-hotel/
• Does Swissôtel Nankai Osaka offer rooms for guests with limited mobility?
  Yes, we do offer rooms for guests who need special assistance. For more details, please contact our Reservation Team before booking online.
  Email: reservation.osaka@swissotel.com
• Does Swissôtel Nankai Osaka offer connecting rooms?
  Yes, connecting rooms are available, although with limited availability. For more details, please contact our Reservation Team before booking online.
  Email: reservation.osaka@swissotel.com
• Is Swissôtel Nankai Osaka a smoke-free hotel?
  Yes. Guests who smoke are welcome to use the designated smoking area, which is located on 6F. In order to provide a smoke free environment in all guest rooms, smoking is strictly prohibited. (All type of electronic cigarettes included)
  A fee of JPY 15,000 plus a two night charge for rehabilitation and cleaning will be imposed for any violations.
• What time is check-in?
  Check-in is any time after 15:00.
• What time is check-out?
  Check-out is any time before 11:00.
• Is early check-in available?
  Standard check-in time is no earlier than 15:00. However, early check-in is possible if rooms are available. To increase your chances of early check-in, please book your room the previous night. We offer luggage storage free-of-charge to keep your bags safe if you arrive before your room is available.
• Is late check-out available?
  Standard check-out time is no later than 11:00. However, late check-out is possible depending on room availability. Please make arrangements with reception if you require a late check-out. Charges of 50% of the price of the room before 17:00 and the full price of the room after 17:00 may apply.
• What is your Best Available Rate cancellation policy?
  Guests may cancel or amend their reservations free of charge up to 18:00 the day before their scheduled arrival. Those who cancel after 18:00 will be charged for the first night of their intended stay.
  Please be advised that promotions such as Advance Saver and Seasonal Saver are subject to their own Terms and Conditions and therefore may include different cancellation policies. Be sure to check the offer’s Terms and Conditions prior to booking.
• How much is accommodation tax for my reservation?
  Accommodation tax came into effect in Osaka Prefecture on January 1st, 2017. As a result, all of our guests are required to pay accommodation taxes under the following conditions:

Under JPY 7,000: Tax-free
JPY 7,000 to JPY 14,999: JPY 100 tax fee
JPY 15,000 to JPY 19,999: JPY 200 tax fee
JPY 20,000 and above: JPY 300 tax fee

Please note that the amount depends on the room rate per person per night.

• Are there any rooms with extra beds available?
  Yes, all of our twin rooms are capable of accommodating an additional bed. If you would like an extra bed, please select “3 adults” when booking your room online. Please note that certain rooms at Swissôtel Nankai Osaka cannot accommodate extra beds due to fire regulations.
• Is it possible to request an extra bed in a Queen or King Room?
  Yes, some of our larger rooms can accommodate an extra bed. However, an extra bed is not possible in the following rooms:

Classic Queen Room
Classic King Room
Swiss Advantage Queen Room
Swiss Advantage King Room
Swiss Select Queen Room
Swiss Select King Room
Swiss Executive King Room

For any other room types, an extra bed is JPY 10,000 per night, unless you choose 3 adults or more when booking your reservation. For Swiss Executive Rooms and above room types, extra bed charges include access to the Swiss Executive Lounge.

• • What is the maximum number of guests allowed in my room or suite?
    Classic Room Queen: 2 adults
    Classic Room Twin: 3 adults
    Premier Room Twin: 3 adults
    Swiss Advantage Room Queen: 2 adults
    Swiss Advantage Room King: 2 adults
    Swiss Advantage Room Twin: 3 adults
    Swiss Select Room Queen: 2 adults
    Swiss Select Room Twin: 3 adults
    Swiss Executive Room King: 2 adults
    Swiss Executive Room Twin: 3 adults
    Swiss Executive Room Triple: 4 adults
    Grand Room: 4 adults
    Junior Suite King: 4 adults
    WAON Suite: 4 adults
    WARAKU Suite: 5 adults
    Deluxe Suite King: 3 adults
    Deluxe Suite Twin: 3 adults
    Prestige Suite King: 3 adults
    Prestige Suite Twin: 3 adults
    Imperial Suite: 3 adults

• Does Swissôtel Nankai Osaka offer baby cots?
  Yes, baby cots suitable for infants under the age of 2 and weighing up to 15kg may be booked online free of charge, subject to availability.
• Is there an extra charge for children?
  No, the extra charge only applies if an extra bed is requested. Kids ages 12 and below sharing the same bed(s) as their parents stay free. Please inform the reception if you have kids staying with you upon check-in.
  For Guests with kids ages 4-12 years old who wish to avail Swiss Executive Lounge access, the following child fees apply:
  Cocktail Hour only – Fee: JPY2,000 per day
  Full Access – Fee : JPY3,000 per day
• Is a gift card available?
  Hotel gift e-cards are available for accommodation, food and beverage, spa treatments and more. Conveniently receive e-cards with QR codes sent via email, providing the ease of continuous recharging. To purchase, please click here.