Swissôtel Nankai Osaka - Luxury hotel - Hotel Services A-Z

Enjoy Swiss Hospitality with Peace of Mind.
Discover our services for a revitalising escape during your stay with us.

 

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ADAPTORS

Osaka’s electricity supply is 100 Volts AC and 60 cycles. For your convenience, adaptors and transformers are available through Swiss Service.

 

AIR CONDITIONING

For your personal comfort, your guest room is equipped with its own temperature control panel. Simply adjust the controls to the desired temperature.

 

AIRLINE RESERVATIONS / BULLET TRAIN (SHINKANSEN) RESERVATIONS

We would be pleased to assist you with flight reservation and train tickets, as well as cancellations and rescheduling of reservations.

 

AIRPORT

The Kansai International Airport (KIX) is approximately thirty (35) minutes away by express train from Nankai Namba Station located downstairs. The domestic airport, Osaka Itami Airport, is thirty (30) minutes’ drive from the hotel. We recommend an additional two

(2) hours for international flights, for check-in, immigration and custom formalities. Guest Service will be happy to assist you with the options available for airport transportation by dialing Swiss Service.

 

ASSISTANT MANAGER

On duty twenty-four (24) hours a day, the Assistant Manager is located at the Front Desk on the Main Lobby (6F). We will be happy to assist you with any questions you may have by dialing Swiss Service.

 

BABYSITTING SERVICE

We are proud to offer a reliable baby-sitting service. Prior arrangements will be required in advance. Please contact our Room Reservations through Swiss Service.

 

BAGGAGE HANDLING

We are pleased to assist you with your baggage handling and storage. Please contact Swiss Service.

 

BANKS & ATMs

For your convenience, there is an ATM in the lobby of the hotel. Several banks and ATMs are located just a short walk from the hotel. Please contact bell desk for details.

 

BEAUTY SALON, BARBER

A variety of beauty and hair care facilities is available in the hotel and within close proximity from the hotel. Please contact Swiss Service for specialists who can satisfy your beauty needs.

 

BUSINESS CENTRE

Computer with printer is available in the lobby. Please approach reception for assistance. Additional charges for printing may apply.

 

CAR RENTAL

We would be pleased to help you with your car rental. Please contact Bell Desk.

 

CAR PARKING

The car park is located at the 5th and 6th floors and is monitored twenty-four (24) hours a day. Both overnight rate and unit rate for every 30 minutes^* are available. Please contact Swiss Service for additional information. ^*Parking fee is applicable after first hour. Charged per every 30 min thereafter.

 

CHECK-OUT

Check out is 11:00. Additional charges apply for late check out. Please contact Front Desk for details.

 

CHILDREN’S SERVICES

Our Housekeeping offers the finest amenities for babies and young children. Please dial Swiss Service for further assistance.

 

CHURCH SERVICES

There are various denominational churches in Osaka area. Please contact Swiss Service for locations and directions.

 

CONFERENCES & BANQUETING

Our Banquet Event Planners are prepared to efficiently handle any social or business meeting function you may wish to host. Please contact Swiss Service for connection to Banquet Reservations.

For more details on Conferences and Banqueting, click here. To book your meeting or event, click here.

 

COURIER SERVICE

Swiss Service will be pleased to assist you with luggage delivery by courier. The service slip is provided in the guestroom.

 

CREDIT CARD

The following credit cards are accepted: American Express, Diners Club, MasterCard, Visa, JCB, Takashimaya Card, Nicos Card, Saison Card and UnionPay.

 

DRESS CODE

We wish to provide a warm, relaxed yet refined ambience to our guests. In the public space of the hotel, we kindly request our guests to refrain from wearing slippers, pajamas, yukatas, and bathrobes.

 

ELECTRICITY VOLTAGE

Our electricity supply is 100 Volts AC and 60 cycles. Most U.S. made appliances will function here, at slightly reduced efficiency. Swiss Service will be happy to provide you with any adaptors and transformers you may need.

 

EMBASSIES

For contact numbers of Embassies in Japan, click here.

 

EMERGENCY

In the event of emergency, please press the Emergency button on your telephone immediately.

 

ESCAPE EXITS

Emergency escape staircases (escape exits) are located at both ends of each floor with emergency escape exit signs illuminated in green. In situations where evacuation is not possible via the corridor, every guest room is equipped with an emergency escape opening by the window. Please kindly follow the “Safety & Security” section of this guide and any instructions given in case of emergency.

 

FACSIMILE

The general hotel facsimile number for incoming transmission is +81-6-6648-0331. Outgoing faxes can be sent through the Front Desk, located on the Main Lobby (6F).

 

FIRE

Please refer to the Safety & Security section for more details.

 

FITNESS CENTER & SPA

Located on the 11th floor of the hotel, Pürovel Spa & Sport is available to hotel guests and private members. It features a 20 meter indoor pool, full exercise studio, an indoor Jacuzzi, separate men’s and women’s lockers, and bathing facilities with hot and cold baths, dry sauna, and massage rooms. Please contact Swiss Service for more detailed information.

*Every guest can use gym and swimming pool facilities at free of charge. The usage of spa facilities can be varied depending on the room type a guest is staying at.

*Training wear, shoes, and swimming suit are available for rental.

For more information and details on Pürovel Spa & Sport, click here.

 

FLASHLIGHT

Your guest room is equipped with a flashlight in your closet.

 

FLOWERS

The hotel is proud to offer flowers and floral arrangements for any occasions through our in house florist. Please call Swiss Service.

 

FOREIGN CURRENCY EXCHANGE

All major international currencies can be exchanged on the Main Lobby (6F).

 

HOUSEKEEPING

Room servicing is available between 10:00 and 19:00 if you have a specific time for cleaning your room or any requests throughout your stay, we would be delighted to oblige. We have a variety of equipment available for in-room rental. Please call Swiss Service.

 

INTERNET

Complimentary Wi-Fi is available in all the rooms and the hotel’s public areas. Should you encounter any difficulties with the internet connection, please contact Swiss Service.

 

ICE

Ice service is available upon request. Should you wish to have ice cubes delivered to your room, please call Swiss Service.

 

INTERNATIONAL CALLS

International phone calls can be directly dialed from your room by pressing 10 + country code + area code + phone number. For additional information, please contact Swiss Service or click here for a list of country codes.

 

JOGGING

A jogging map is available at the Bell Captain Desk. Please contact Swiss Service for details and routes near the hotel.

 

KEY CARD

For your convenience, your room key card and holder should be kept with you at all times. Upon checking out, please return them to the Front Desk.

 

LAUNDRY SERVICE, DRY CLEANING

We are pleased to offer our guests dry cleaning and laundry service. All garments turned in by 10:00 will be returned at 19:00 the same day, and those turned in by 15:00 will be returned at noon next day. Laundry and dry cleaning bags and form can be found in your closet for your use of this service. Please call Swiss Service for collection.

*Express service is also available. Please call Swiss Service for details.

 

LUGGAGE

We could be pleased to assist you with your luggage. Please contact Swiss Service for further information.

 

LOST & FOUND

Our Housekeeping will be pleased to assist you in tracing lost items. Please dial Swiss Service.

 

MAINTENANCE

In case of any malfunction of facility equipment in your room, please contact Swiss Service. Our engineers are on duty twenty-four (24) hours to assure immediate response.

 

MEDICATION / PHARMACY

Please not that we are not permitted to issue medication such as pail relievers, etc. however, we would be pleased to give you information about nearby pharmacies.

 

MEDICAL SERVICE & DOCTOR

Please contact Bell Desk for any medical inquiry.

 

MEETING ROOMS & SERVICES

A wide variety of Meeting and Conference Rooms are available to hotel guests. Audio and visual equipment can also be arranged for any business needs. Please contact Swiss Service for connection to our meeting specialists and banquet reservations.

 

MINIBAR

Minibar on demand is available for ordering, additional charges apply. Complimentary set of minibar items are provided to guests staying in Executive Rooms and Suites (Deluxe Suite, Prestige Suite and Imperial Suite).

 

PERSONAL INFORMATION

We strictly abide by the Privacy Protection Act, any related regulations, ordinances, and guidelines issued by the minister in charge, as well as our corporate policy on personal information protection.

 

PETS

We regret that pets are not allowed in the hotel. We will be happy to assist you in arranging outside accommodation for your pets. Please contact Swiss Service.

 

POOL

Pürovel Spa & Sport, located on the 11th floor, features a twenty (20) meters length-wise temperature-controlled pool. Operating hours are from 6:30 to 22:00 every day. Children below 6 years old are not permitted to use the pool due to safety reason. For more details, please contact Swiss Service. *Children between 6-16 yo have access to the pool area only between 9:00 and 18:00 with guardians. Please refer to usage guide.

 

PRESSING SERVICE

We are pleased to offer our guests pressing service. All garments turned in by 10:00 will be returned at 15:00 the same day, while those turned in by. 15:00 will be returned at 19:00 the same day. Garments turned in by 18:00 will be returned at 8:00 the next day. Laundry and dry cleaning bags and form can be found in your closet for your use of this service. Please call Swiss Service for collection.

*Express service is also available. Please call Swiss Service for details

 

PRIVACY

For your convenience, the panel at the side of the entrance features a privacy indicator which illuminates a panel outside your door. Please note that your room will not be serviced should the privacy indicator be left on. Our telephone operators will also be happy to screen or prevent calls from being connected to your room upon your request. Please contact Swiss Service.

 

RELIGIOUS SERVICE

Please contact Bell Desk.

 

RESERVATIONS

To make reservations for a return visit or to arrange for accommodation at any of our sister hotels worldwide, please contact our Global Reservation at 0120-951-096. It is operated 7 days a week.

 

RESTAURANTS & BARS

We are happy to offer a wide variety of restaurants, bars, and lounge with relaxed atmosphere. For detailed information, please refer to “Restaurants & Bars” section in this information guide.

 

ROOM SERVICE

For your dining pleasure, In-Room Dining is available from 6 AM to 10:30 PM. Please refer to the In-Room Dining Menu. Please dial Swiss Service to place your order.

 

SAFE DEPOSIT BOXES

Safe deposit boxes are available at the Front Desk on the Main Lobby (6F). Please note that the hotel is not liable for the loss or theft of any personal items left unattended, or kept in your room safe.

 

SECURITY

Trained Security staff members are available twenty-four (24) hours a day. All public areas are regularly patrolled as well as monitored by surveillance camera. Always ensure your safety and identify visitors before admitting them into your room.

 

SIGHTSEEING

The Kansai region offers some of the finest and most interesting sightseeing spots in Japan. The ancient capitals of Kyoto and Nara are only a short train ride away. For other local areas, please contact Swiss Service. A transportation guide to nearby tourist attractions is available in your room.

 

SMOKING

This is a non-smoking hotel. The fine of JPY 15,000 will be imposed for smoking in guest room. Smoking room is available on 6^th floor.

 

SUSTAINABILITY

At Swissôtel we consider corporate responsibility in all aspects of our business. Swissôtel supports SOS Children’s Villages, a non^profit government organization that believes every child should grow up in a caring family environment. If you would like to make a donation, please use donations box at the Front Desk.

 

TAXI / TRAIN / TRANSPORTATION
Our Bell Desk would be pleased to assist you at any time. For details on how to get to the hotel, click here.

 

TELEPHONE

For local calls, please dial ‘9’ + phone number. For international calls, please dial ‘9’ + country code + area code (without ‘0’) + telephone number. If you require assistance, please contact Swiss Service. Additional services apply.

 

TV CHANNELS

There is an overview of the TV channels next to the remote control.

 

UMBRELLAS

An umbrella is available in the closet of your room. Also available at Bell Desk.

 

VITALITY

Vitality is a Swissôtel programme designed to help you invigorate our body & mind in your own time and I your chosen comfort zone while you stay with us.

Vitality provides you with the equipment and expertise, whether you refer to exercise in the fitness room or outdoors.

Our Swiss Service operator would be happy to answer any question about the Vitality Programme.

 

VOICE MAIL / MESSAGES

For your convenience and your confidential messages, Swissôtel Nankai, Osaka is pleased to feature voice mail system. Simply press the voice mail button on your phone when it is flashing and follow the instructions to retrieve your voice messages.

 

WAKE-UP CALLS

We are pleased to offer our guests a wake-up call. Please dial Swiss Service for wake-up calls.

 

WEDDINGS

Our wedding planners are available on the 7th floor of the hotel. These staff members are available to provide you with a personal tour of our wedding facilities including two western style chapels, a Shinto ceremony room, a photo studio, a beauty salon, a costume salon, and a wedding gift corner.