Swissôtel Nankai Osaka - Luxury hotel - ALLSAFE Certification

Welcoming, safeguarding and taking care of others is at the heart of what we do and who we are. The health, safety and wellbeing of our guests, partners and staff remains our top priority – redefining Live It Well as we go through this unprecedented crisis.

The Swissôtel Nankai Osaka has been independently certified by the Environmental Health Consultancy (EHC) for being fully compliant with ALLSAFE, Accor’s enhanced health and safety protocols. The ALLSAFE program is developed and vetted specifically for Accor by Bureau Veritas, a recognized global leader in testing, inspections and investigations, along with leading medical authorities worldwide. In line with this program and the local government’s regulations, the hotel implements stringent operational procedures and enhanced measures to ensure guests’ and employees’ safety.

GENERAL MEASURES

• ALLSAFE Officer – Overall in charge in ensuring compliance with the ALLSAFE label requirement within the hotel.
• ALLSAFE Officer(s) – Assigned officers available to assist with guest requests or queries 24/7.
• Osaka Prefecture COVID-19 Tracing System – Implementation of the Osaka COVID-19 Tracing System with dedicated QR codes for each area in the hotel – Atrium Lobby, Restaurants, Function Rooms, Wedding Chapels, Swiss Executive Club Lounge, and Pürovel Spa & Sport.
• Information Monitoring – Staying up to date on changes to legislation to adapt newly implemented procedures, legislation and technological developments.
• Sanitizing Stations – Hand sanitizing solutions are strategically placed in public areas, entrances of restaurants, facilities and function room floors.
• Safety Instructional Notices – Installation of virus prevention information with pictograms in public areas.
• Enhanced Cleaning – Increased frequency of cleaning and disinfecting with particular attention to high touch surfaces to include but not limited to hand rails, elevator buttons, and door knobs.
• Distanced Setup – Distancing measures observed and implemented particularly in high traffic areas of the hotel.
• Medical Service Assistance – List of local medical services available at the reception.
• Emergency Care – Medical kit available at reception for emergency care situations.
• Safety Kit – Guests provided with individual sanitizer, wipes and mask upon request.
• Thermal Screening System – Thermal Scanning Device installed at the Front Desk to measure physical temperature. Guests with fever above 37.5°C will be advised to follow necessary health and safety procedures.

 

GUEST ROOMS

During check-in and check-out

• Service at a Distance – Maintaining appropriate distancing when serving guests while wearing masks.
• Sanitation and Hygiene Solutions – Hand sanitizing solutions strategically placed in the hotel, with individual masks available upon request at the reception.
• Enhanced Cleaning – Frequent sanitation of guest room keycards, writing materials, trays and other equipment on the counter, as well as other high touch area surfaces.
• Payment Handling – Usage of trays during payment transactions to avoid touch contamination. Contactless payment options available.

During your stay

• Enhanced Cleaning – Increased sanitizing and cleaning measures in place for each guest room, with particular focus on high touch equipment and surfaces such as door knobs and handles, buttons and switches, TV remote controllers, armrests, desk drawers, alarm clocks, telephones, tables, toilet seats and flushes, taps, hairdryers, dispensers and showerheads, kettles and mini bar fridge, drink machines, lamps and stands, luggage racks, room safe, peepholes, irons and hangers.
• Service at a Distance – Room services will be handled at the door to avoid hotel staff from entering the room, except for instances when room cleaning or maintenance may be required or requested.
• In Room Dining Service – Option to leave food trays outside the room for guest collection and option for used food trays to be left outside the room after calling to request for collection.

Upon check-out

• Contactless Check-Out – Contactless Express checkout available for payment via credit card or pre-arranged company chargeback.
• Enhanced Cleaning – Increased cleaning measures in place with more stringent procedures for high touch surfaces.
• Staff Handling – Thorough hand washing and disinfection procedures by Housekeeping Team before and after cleaning guest rooms.
• Room Handling – Leaving the room unoccupied with appropriate time interval in between stays, to avoid potential contamination from one person to the next.

 

GUEST SERVICES

• Luggage Handling – All guest luggage received at the Bell Desk are wiped with cleaning solution prior to storage.

 

RESTAURANTS

• Sanitizing Stations – All restaurants are equipped with hand sanitizers.
• Buffet Measures – Diners are encouraged to wear masks when heading to the buffet area. Face masks are available upon request from the restaurant staff.
• HACCP Certification – The hotel is certified for HACCP, a globally recognized safety and hygiene certification.
• Accor Hotels Safe Food and Hygiene Standards – Implementation of standards in line with international safety requirements and alongside local food safety laws and regulations. The Hotel undertakes regular internal food safety checks.
• Safety Team – The Hotel employs professionals overlooking the food safety system in the hotel, with a Hygiene Champion overseeing and regulating all safety related requirements.
• Disinfection Measures – High touch surfaces are cleaned/disinfected three times during each meal period.
• Distanced Setup – Appropriate social distancing implemented in all common areas, along with distancing of table setup.
• Stringent Food Safety Procedures – Reinforced food safety measures with social distancing coupled with new cleaning and disinfection procedures in the kitchen.
• Reduced Touch Offerings – Focused on individual food portions and menus minimizing touch contamination.
• Goods Delivery – Availability of hand sanitizers, single use gloves and masks required to be work by delivery workers. Temperature check is also required upon entry.
• Food Supplier Audits – Regular audits of Purchasing Manager, Hygiene Manager and Executive Chef to ensure suppliers are compliant with the Hotel’s food safety standards.
• Hygiene Equipment – Electric hand dryers have been replaced with towel dispensers in all wash rooms.
• Wash Room Upkeep – Increased wash room service in all Guest facilities including actively sanitizing of touch points.
• Information Monitoring – Staying up to date on changes to legislation to adapt newly implemented procedures, food safety legislation and technological developments in the field.
• Staff Wellbeing – All staff members are provided with face masks and sanitizer solutions. Temperature checks are required before entering the Hotel when reporting for duty.
• Staff Protective Items – All work equipment and uniforms area cleaned daily and with greater depth.
• Staff Care & Train – All staff members are given comprehensive safety and hygiene training
• Staff Care & Reassure – Regular health checks are conducted for all staff members

 

PÜROVEL SPA & SPORT

In line with the set of rules established by the Japan Fitness Association

• Operating hours are in place from 6:30 am to 22:00.
• All Users are required to fill out a Vitality questionnaire and undergo mandatory temperature check at the Reception Area.
• All Users are requested to sanitize their hands using supplies located in the Reception Area Sanitizing station and while active in the Gym & Leisure facility.
• All Users are requested to log in upon entry including contact details for tracking and tracing purposes.
• Guests are advised to refrain from visiting pürovel spa & sport if they are experiencing the following: (a) Colds, (b) Fever within the past 48 hours, (c) Fatigue or tiredness, (d) Cough, sputum or chest discomfort, (e) Disturbance in sense of taste and smell, or (f) Close contact with people who are positive for COVID-19.
• All pürovel spa & sport staff will be wearing masks. Guests are likewise recommended to do the same. Towels provided must be used between you and the bench surface of the equipment.
• All Users are advised to refrain from engaging in conversations while inside the facility. In the event that this cannot be avoided, users are encouraged to maintain proper distancing of at least 1 meter from the other person.
• Users are refrained from sharing items with others that have not been sterilized.
• Scheduled cleaning and sterilization of the facility is in place, to include but not limited to fitness machines, stretch mats, lockers, pool, dressing room, Japanese bath and sauna.
• Appropriate distancing of exercise machines is implemented.
• Assigning of lockers will observe appropriate distancing.
• Doors at the gym area and windows at the pool area will be kept open for ventilation.
• All users are requested to observe proper hygiene by washing their hands before and after use of the facilities.
• Group lessons and one on one stretching are temporarily suspended until further notice.

Each area of the facility will also observe the following maximum capacity limits:

• • Gym – 16 persons
  • Japanese Bath – 6 persons
  • Sauna – 6 persons
  • Pool – 2 persons per swim/walk lane, grouping of no larger than family units
• No reservations can be made for the use of each area of the facility.
• In the event that the maximum capacity is reached in one area of the facility, arriving members and guests will be asked to wait in the reception area – first come, first entrance provided.
• During busy times (early morning & early evening) facility use is limited to 60 minutes to allow for others to enjoy the facilities.  Staff may approach and request users to complete their session within a 15 minute time frame during busy session periods.

 

BANQUET

Overall Measures

• Enhanced cleaning – All furniture and equipment inside the function room are sanitised before and after every meeting or event. Increased frequency of cleaning and disinfecting of areas are also in place with particular attention to high-touch points.
• Hygiene measures – Hand sanitising solutions available in common areas of function rooms, entrances of function rooms, cloak rooms and washrooms.
• Cleaning Schedule Information – Cleaning time sheets displayed.
• Social Distancing – Gathering spaces, reception areas and  re-arranged to facilitate appropriate distancing. Signage and markers are in place to remind and encourage social distancing in high traffic areas.
• Preventive Measures – Signage to request those whose temperature is above 37.5 (fever), symptoms of cough or cold to refrain from attending the function.

Banquet Foyer/Public Areas

• Staff Efforts – Banquet welcome greeters wearing face masks and gloves, reminding event or meeting attendees to practice social distancing.

Cloak Room

• Service at a Distance – Staff in mask and gloves to handle guest belongings while maintaining appropriate distancing.
• Social Distancing – Setup to ensure appropriate distancing.

Reception Area

• Service at a Distance – Plastic Shield provided at reception desk to minimise contact between Guest Receptionist and Attendees.
• Communication – Signage requesting guests to observe proper social distancing.
• Preventive Measures – Service for temperature check of guests and event attendees available.

Banquet Hall

• Distanced Setup – Banquet safety distancing setup available.
• Ventilation and Air Circulation – Central Air-Conditioning system providing proper air ventilation with advanced air filtering to ensure air quality.
• One-Way Access – Major function room setup to include dedicated entrance and exit doors to observe proper distancing measures and avoid touch contact.
• Enhanced Cleaning – Tables, chairs, pens, stationery materials, and doorknobs are wiped with disinfectant solutions.
• Glass Cover – Stan caps used for glasses on the table to avoid contamination.

AV Equipment

• Vendor Efforts – Preferred AV Vendors to wear mask when providing services.
• Enhanced Cleaning – All AV equipment to include but not limited to microphones or projector controllers are disinfected with cleaning solutions for every use.
• Regular alcohol disinfectant solutions are used for AV Equipment.

Food and Beverage

Kitchen Staff

• HACCP Certification – The hotel is certified for HACCP, a globally recognized safety and hygiene certification. More details on HACCP here.
• Accor Hotels Safe Food and Hygiene Standards – Implementation of standards in line with international safety requirements and alongside local food safety laws and regulations. The Hotel undertakes regular internal food safety checks.

Buffet/Coffee Break Corner

• Food Service Safety – Food is served either individually plated or sorting service provided by staff.
• Service at a Distance – Banquet Staff in charge of sorting to wear mask and gloves.
• Buffet Table Traffic – Implement appropriate distancing for guests when lining up at the buffet table.
• Social Distancing – Stations are setup to observe appropriate distancing.

LSB (Lazy Susan Buffet Style on Banquet Round Table)

• Food Service Safety – Food is served either individually plated or sorting service to be provided by staff. Family Style Plates to be served either individually or sorting service to be provided by staff.
• Service at a Distance – Banquet Staff in charge of sorting to wear mask and gloves.
• Safety Measures – Food served family style are presented in individual servings or with sorting service provided.

Set

• Food Service Safety – Food to be served from the kitchen to guests are covered to avoid contamination.

Beverage/Water Bar

• Social Distancing – Signage set to remind guests to observe appropriate distancing.
• Service at a Distance – Staff in charge of water service to wear masks and gloves.
• Hygiene Measures – Staff to be available at the water bar with preset glasses covered with stan caps to prevent contamination.

Banquet Sales Efforts

• Virtual Site Inspection – ZOOM video meeting for hotel inspection available.

 

WEDDINGS

• Social Distancing – Wedding Salon furniture setup to observe appropriate distancing
• Service at a Distance – Wedding Team to wear masks during meetings and consultations.

Hotel Visits and Consultations

• Guests with a temperature above 37.5C are asked to refrain from entering the hotel.
• Hand sanitizing solution is available at the entrance of the Wedding Salon.
• Appropriate social distancing is observed between tables during consultations at the Wedding salon.
• Online consultations are available.
• Protective panels have been installed.
• All staff wear masks during meetings and consultations.

Day of Wedding

• Depending on the reservation status, guests may be requested to change the schedules for beauty salon usage.
• Depending on the reservation status, guests may be requested to wait before using the dressing room.
• All staff wash their hands diligently.

Wedding Ceremony

• Attending guests will be seated with appropriate social distancing between guests.

Recommended Number of Attendees

ATRIUM: 40, JOUR: 28, PRIER: 32, SHINDEN: 14

The Pastor, Organist, Choir, Shinto Priest, Shrine Maiden and Japanese Court Music Players in attendance all wear masks.

Wedding Chapel

• Social Distancing – Setup in the Chapel observe appropriate distancing.
• Service at a Distance – The Pastor and Choir in attendance to wear mask for health and safety of all attendees.
• Enhanced Cleaning – Increased sanitising and cleaning measures in place with particular focus on high touch equipment and surfaces. Regular disinfection schedules are in place per event.

Japanese Wedding Kamimae Ceremony

• Social Distancing – Setup in the hall to observe appropriate distancing.
• Enhanced Cleaning – Increased sanitising and cleaning measures in place with particular focus on high touch equipment and surfaces. Regular disinfection schedules are in place per event.

Group Photo Shooting

• Preventive Measures – Guests are requested to remain wearing a mask until prior a group photo.

Wedding Banquet & Party

• Hygiene Measures – Hand sanitising solutions will be made available in each venue.
• Social Distancing – Setup and suggested capacity chart per venue to observe appropriate social distancing.
• Ventilation and Air Circulation – Central Air-Conditioning system providing proper air ventilation with advanced air filtering to ensure air quality. Venues with windows may be kept open for ventilation management.
• Safety Measures – Use of new cups for each alcohol pouring to prevent contamination.
• Enhanced Cleaning – Microphones are disinfected with every use.
• Preventive Measures – Guests are requested to remain wearing a mask until prior a group photo.
• Maximum Capacity Limits – Depending on the reservation status, guests may be requested to change the schedules for beauty salon and dressing room usage.
• Avoid Congregation – Guests are requested to refrain from activities that pose increased health risks such as karaoke. Guests are also advised to avoid gathering for photo taking in enclosed areas.
• Preventive Measures – Please avoid gathering crowd for photographs in closed area.

Wedding Reception

In order to observe appropriate social distancing among guests, between the MC and guests, and between the stage and guests, a recommended venue capacity chart will be provided.

• All tables, chairs, pens, microphones, door knobs are sanitized using alcohol sanitizing solution.
• We ask for your cooperation to avoid gathering in crowds and to keep proper social distance between one another.

 

INITIATIVES FROM OUR TEAM MEMBERS

• Temperature Checks – Staff entrance with mandatory temperature check and log-in procedures prior to entry when reporting for duty.
• Staff Wellbeing – All staff members are provided with face masks and sanitizer solutions.
• Staff Protective Items – All work equipment and uniforms area cleaned daily and with greater depth.
• Staff Care & Train – All staff members are given comprehensive safety and hygiene training to include but not limited to preventive measures and actions, correct hand washing and hygiene maintenance, routines and procedures for cleaning.
• Staff Care & Reassure – Regular health checks are conducted for all staff members.
• Reinforced Cleaning – All work areas follow a cleaning schedule with particular attention to high touch surfaces and equipment.
• Social Distancing – Work areas and staff leisure facilities observe appropriate distancing measures.

Accor ALLSAFE Initiatives – English

Handwashing Instructions – English

ALLSAFE Generic Safety Measures

ALLSAFE Banquet Safety Measures